FAQs – SHUTEP
- How can I place an order?
To place an order:
- Browse our collection and click on the desired product.
- Choose your preferred size, color, and quantity, then click "Add to Cart."
- When you're ready, click the shopping cart icon in the top right corner and follow the checkout process.
- What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, and more. All transactions are secure and encrypted for your protection.
- Can I track my order?
Yes, you can track your order. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
- What is your return policy?
We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, you can exchange it within 2 days of receiving it.
We don't expect any return. Please refer to our Return Policy for more details.
- How do I know my size?
To determine your size, please refer to our Size Guide, which provides detailed information on measuring and selecting the right size for your clothing.
- How can I contact customer support?
Our friendly customer support team is here to help if you have any questions or need assistance. You can reach us through our Contact Us page, where you'll find various ways to get in touch.
- Can I change or cancel my order?
Please contact our customer support team immediately if you need to change or cancel your order. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled.